GENERAL TERMS AND CONDITIONS OF SALE OBJECT AND GENERALITIES
The descriptions of the products displayed on the Website are made based on the information provided by Abstract Emotions providers. However, the information given on each product, as well as the photographs or videos related to them and the trade names, brands or Distinctive signs of any kind contained on the COMPANY's website are displayed in www.abstractemotions.com for guidance.
All the prices of the products that are indicated through the website include VAT and others taxes that may apply. However, these prices do not include the expenses corresponding to the shipment of the products, which are detailed separately and must be accepted by the Customer. AVAILABILITY THE COMPANY informs the Client that the number of units available is kept updated with the Stock in warehouse and availability by our suppliers. In no case will THE COMPANY put the intentionally selling more units than you have or the supplier has reserved for you. THE COMPANY will do everything possible to please all its Clients in the demand for the products. Without However, on occasions, and due to causes difficult to control by THE COMPANY, such as human errors or incidents in the computer systems, it is possible that the quantity finally served by the supplier differs from the order made by THE COMPANY to satisfy the orders of the Clients. In the event that the product is not available after the order has been placed, the Customer You will be informed by email of the total or partial cancellation of it. The partial cancellation of the order due to Lack of availability does not give the right to cancel the entire order. If as a result of this cancellation the Client wants to return the delivered product must follow the stipulations in the Return section.
PAYMENT The Customer agrees to pay at the time the order is placed. At the initial price listed on the site Web for each of the products offered will be added the rates corresponding to the expenses of relevant shipping. In any case, these rates will be previously communicated to the Client before formalize the purchase itself. The ticket or proof of purchase that corresponds to the purchase order will be available and can be view at www.abstractemotions.com in the section "My account", "Orders". The Client must pay the amount corresponding to his order by means of payment through: - VISA / MASTERCARD credit card through the Banco Sabadell Atlántico payment platform - Paypal. Client assumes the commissions of said service.
- Cash on delivery (service available only for PENINSULA. The cash on delivery service IS NOT AVAILABLE FOR PORTUGAL) The Client must notify THE COMPANY of any undue or fraudulent charge on the card used to purchases, by email or by phone, in the shortest possible time so that THE COMPANY can take the appropriate steps. SECURITY THE COMPANY has the highest commercially available security measures in the sector. Further, the payment process works on a secure server using the SSL (Secure Socket Layer) protocol. He secure server establishes a connection so that the information is transmitted encrypted using 128-bit algorithms, which ensure that it is only intelligible for the Client's computer and that of the Website. In this way, using the SSL protocol guarantees: That the Client is communicating their data to the server center of THE COMPANY and not to any other try to impersonate it. That between the Client and the server center of THE COMPANY the data is transmitted encrypted, avoiding its possible reading or manipulation by third parties.
ORDER FORMALIZATION Once the order is formalized, that is, with the acceptance of the Conditions of Use and the confirmation of the purchase process, THE COMPANY will always send an email to the CUSTOMER confirming the details of the purchase done. CANCELLATION OF ORDERS THE COMPANY will accept order cancellations when requested before it is sent. To do Cancellation must be requested through the "Customer Service" form or by sending an e-mail to email@example.com DEADLINES, PLACE OF DELIVERY AND LOSS Product delivery THE COMPANY undertakes to deliver the product in perfect condition to the address indicated by the Client in the order form, and that in any case must be included within the Territory. With the purpose of optimize delivery, we thank the Customer for indicating an address and telephone number in which the order can be delivered within normal business hours. THE COMPANY will not be responsible for errors caused in delivery when the delivery address entered by the Customer in the order form does not conform to reality or have been omitted. THE COMPANY informs the Client that it is possible for the same order to be divided into several deliveries. Delivery term These deadlines are means, and therefore an estimate. Therefore, it is possible that they vary for logistical reasons or force majeure. In cases of delays in deliveries, THE COMPANY will inform its customers as soon as it has knowledge of them. Each delivery is considered made from the moment in which the transport company puts the product available to the Client, which is materialized through the control system used by the transport company. In the case of delays in the delivery of orders attributable to THE COMPANY, the Client may cancel their order in accordance with the procedure described in the "Return" section. Delays will not be considered in the delivery those cases in which the order has been made available to the Client by the transport company within the agreed period and could not be delivered for reasons attributable to the Client. Shipping costs can be consulted in the shipping section of our website. Once the order leaves our warehouses, an e-mail will be sent notifying you that your order has been accepted and is being shipped. For security reasons, THE COMPANY will not send any order to PO boxes or military bases, or will accept any order when it is not possible to identify the recipient of the order and its address.
Deliveries not made and Loss If at the time of delivery the Customer is absent, the carrier will leave a receipt indicating how to proceed to arrange a new delivery. THE COMPANY hires, as part of the delivery of the Post Office, carrying out a series of follow-up actions, aimed at ensuring that the delivery occurs. If after 20 business days after the delivery of the order has not been arranged, the Customer must get in touch with THE COMPANY. In the event that the Client does not proceed like this, after 10 business days from the departure to delivery of the order it will be returned to our warehouses and the Client must be charge of the shipping costs and return to origin of the merchandise, as well as the possible expenses of associated management. If the reason for which the delivery could not be made is the loss of the package, our carrier will initiate an investigation. In these cases, the response times of our carriers tend to vary between one and three weeks. Diligence in delivery The Client must check the good condition of the package before the carrier that, on behalf of THE COMPANY, deliver the requested product, indicating on the delivery note any anomaly that could detect on the packaging. If, later, after reviewing the product, the Customer detects any incidence such as blow, breakage, indications of having been opened or any damage caused to it by the shipment, it undertakes to communicate it to THE COMPANY via email in the shortest possible time, before of the next 24 hours from delivery. From that moment on, incidents will not be addressed for that type (warranty parts only).
I. Return procedure All products purchased from THE COMPANY may be returned and refunded, provided that the Customer notify THE COMPANY of your intention to return the purchased product / s within a maximum period up to 14 working days from the delivery date and the rest of the conditions are met established in this section. THE COMPANY will only accept returns that meet the following requirements: The product must be in the same state in which it was delivered and must retain its packaging and labeling original.
The shipment must be made using the same box / envelope in which it was received to protect the product. For him assuming that it cannot be done with the box with which it was delivered, the Customer must return it in a box protective so that the product reaches the warehouse of THE COMPANY with the maximum guarantees possible. A copy of the delivery note must be included in the package, where the products are also marked returned and the reason for the return. With the aim of facilitating the return process for Clients and being able to correctly monitor the same, THE COMPANY establishes as the only return procedure that established by THE COMPANY. Yes The reason for the return is attributable to THE COMPANY (the product is defective, it is not the one you had order, etc.), the amount of the return will be refunded. If the reason is another (the products were served correctly but they are not to your liking), the cost of the return costs will be borne by the customer. To proceed with a return, the following steps must be followed: Inform within 7 calendar days of receipt that the product wants to be returned. Information It can be done via email to firstname.lastname@example.org THE COMPANY will inform the customer of the address to which the product must be sent. The customer must send it through a courier company of their choice. The return must be paid on client. Inform the courier company used, date and time of the return
II. Refunds to the CLIENT The return of the products will give rise to a refund equal to the cost of the returned products less the return service cost. Only in the event that the delivered product is defective or incorrect, THE COMPANY will refund also to the Client the corresponding shipping costs. Returns and partial cancellations will result in partial refunds. THE COMPANY will manage the return order under the same system that was used for payment within a period 3 days from the confirmation of arrival at the warehouse of the returned order. The application of the refund in the Client's account or card will depend on the card and the issuing entity. The application period will be up to 7 days for debit cards and up to 30 days for credit cards.
WARRANTY OF THE PRODUCTS PURCHASED THE COMPANY acts as a distributor of manufacturers who guarantee that the products that are presented for sale at www.abstractemotions.com work correctly and do not show defects hidden defects that may make them dangerous or unsuitable for normal use. The contractual guarantee offered is the one usually granted by the manufacturer. Once the Client has received the product will have the instructions provided by the manufacturer in its box, sufficient for the correct use and installation of the product and all the information about the guarantee. No Client may request a broader warranty than indicated there. THE COMPANY will not be obliged to collect the damaged product and the Client must contact the Service After-sales of the Manufacturer. In this sense, THE COMPANY will carry out actions aimed at providing Customers who so request the contact details of said service and will provide these information sufficient for the presentation of the pertinent claims. The guarantee will lose its validity in case of defects or deterioration caused by external factors, accidents, in particular, electrical accidents, wear, installation and use not in accordance with the instructions of the Maker. Products modified or repaired by the Customer or any other are excluded from the guarantee. person not authorized by the Manufacturer. The warranty will not be applicable to apparent defects and defects in accordance with the product, for which any claim must be made by the Client in issue within 7 days of delivery of the products. The warranty will not cover damaged products due to imprope
INTELLECTUAL AND INDUSTRIAL PROPERTY
THE COMPANY holds all the rights to the content, design and source code of this website and, in special, with an enunciative but not limiting nature, on the photographs, images, texts, logos, designs, trademarks, trade names and data that are included in the Web. Clients and Users are advised that such rights are protected by current Spanish legislation and international related to intellectual and industrial property. Likewise, and without prejudice to the foregoing, the content of this website is also considered to be computer program, and therefore, all Spanish regulations and European Community in force on the matter. The total or partial reproduction of this website, or of any of its contents, without the express and written permission of THE COMPANY. Likewise, the copying, reproduction, adaptation, modification, distribution, marketing, public communication and / or any other action that involves an infringement of the current Spanish and / or international regulations on intellectual and / or industrial property, as well as the Use of the contents of the Web if it is not with the express prior written authorization of THE COMPANY. THE COMPANY informs that it does not grant any license or implicit authorization on property rights intellectual and / or industrial or on any other right or property related, directly or indirectly, with the contents included in the Web. The use of the contents of the web domain for informational and service purposes is only authorized, provided that the source is cited or referred to, the user being solely responsible for the misuse of the same.
ACCESS AND STAY ON THE WEB. OUR CONTENTS Clients and Users are fully responsible for their conduct, when accessing the information of the Web, while browsing it, as well as after having accessed. As a consequence of the foregoing, Clients and Users are solely responsible to THE COMPANY and third parties of: The consequences that may arise from a use, for illicit purposes or effects or contrary to the this document, of any content on the Web, prepared or not by THE COMPANY, published or not under his name officially. As well as the consequences that may arise from the use contrary to the content of this document and harmful to the interests or rights of third parties, or that in any way may damage, disable or deteriorate the Web or its services or prevent normal enjoyment by other Users. THE COMPANY reserves the right to update the contents when it deems appropriate, as well as to eliminate, limit or prevent access to them, temporarily or permanently, as well as deny the access to the Web to Clients and Users who misuse the contents and / or breach any of the conditions that appear in this document. THE COMPANY informs that it does not guarantee: That access to the Web and / or the linked Web sites is uninterrupted or error-free. That the content or software that Clients and Users access through the Web or the link Web does not contain any errors, computer viruses or other elements in the contents that may produce alterations in your system or in electronic documents and files stored in your system computer or cause other damage. The use of the information or content of this website or link websites that Clients and Users could perform for their personal purposes.
The information contained in this website must be considered by Clients and Users as informative and guiding, both in relation to its purpose and its effects, which is why: THE COMPANY does not guarantee the accuracy of the information contained in this website and therefore does not assume any responsibility for the possible damages or inconveniences for the Users that could derive any inaccuracy present on the Web. OUR RESPONSIBILITY THE COMPANY does not assume any derivative responsibility, by way of example but not limitation: Of the use that Clients or Users may make of the materials on this Website or linked websites, whether prohibited or permitted, in violation of the intellectual and / or industrial property rights of contents of the Web or of third parties. Of the eventual damages to Clients or Users caused by normal operation or abnormal search tools, organization or location of content and / or access to the Web and, in general, of the errors or problems that are generated in the development or implementation of the technical elements that the Web or a program provides to the User. Of the contents of those pages that Clients or Users can access from links included in the Web, whether authorized or not. Of the acts or omissions of third parties, regardless of whether these third parties could be linked to LA COMPANY through contractual means. The access of minors to the contents included in the Web, being the responsibility of their parents or guardians exercise adequate control over the activity of children or minors in their care or Either install any of the Internet use control tools in order to prevent (i) access to materials or content not suitable for minors, as well as (ii) the sending of personal data without prior authorization of their parents or guardians. From communications or dialogues in the course of debates, forums, chats and virtual communities that are organized through or around the Web and / or link webs, nor will it be responsible, therefore, for any eventual damages and prejudices suffered by individual and / or collective Clients or Users as a result of said communications and / or dialogues.